Data Protection Policy

‍Effective Date: 01-01-2023
Last Updated: 22-05-2025
Company: SEINō B.V., Randstad 22-15, 1316 BN Almere, The Netherlands
Contact: legal@seino.ai

SEINō uses a small number of trusted subprocessors to help us deliver a secure, reliable, and high-performance analytics platform.
All subprocessors meet strict GDPR, security, and confidentiality requirements.

We only work with partners who:

• operate in the EU or provide GDPR-compliant safeguards,
• process only the data necessary for their service,
• sign data protection agreements with us,

If we make a material change to our subprocessors, we will update this page.

Current Subprocessors

Below is a full list of the technology providers we use, what they do, and where they process data.

Google Cloud
Location: EU
Purpose: Hosting, processing, and storing event data from connected email and analytics platforms.

Google Analytics
Location: EU
Purpose: Analyzing website usage to improve our site’s performance. Data is aggregated.

Sentry
Location: EU / USA
Purpose: Application performance monitoring and error diagnostics. Limited platform user metadata, such as name and email address, may be processed for troubleshooting and support purposes. Customer campaign and analytics data are not processed through Sentry.

Pipedrive
Location: EU
Purpose: CRM system used for sales pipelines and customer management.

Make
Location: EU
Purpose: Additional no-code automations for operational processes.

Crisp
Location: EU
Purpose: Customer support and live chat. Stores support messages and conversation history.

Hetzner
Location: EU
Purpose: Dedicated server hosting and compute infrastructure.

Cloudflare
Location: EU
Purpose: Security and performance enhancement, including DDoS protection, CDN, and traffic routing.
No customer data is used for marketing or profiling.

Omnivery
Location: EU
Purpose: Transactional email delivery (system emails and notifications).

Bloomreach Engagement
Location: EU
Purpose: Customer Data Platform (CDP) used for customer data activation, segmentation, and personalization workflows.

Seline.com
Location: EU
Purpose: Internal SEINō usage analytics for monitoring platform performance. No personal data stored.

Google Gemini (Google LLC)
Location: EU
Purpose: Optional AI-powered insight generation within the SEINō Insights module. Limited data required for generating insights may be processed through Google Gemini. The Insights module is opt-in and appropriate safeguards are in place where applicable.

How we choose subprocessors

We evaluate every subprocessor for:

• Security maturity
• GDPR compliance
• Data residency
• Reliability & uptime
• Technical necessity
• Ability to meet SEINō’s standards