Privacy Policy

Last updated: 28-11-2025

We are SEINō B.V.. We respect your privacy, but sometimes we need your Personal Data. We consider Personal Data to be any information relating to an identified or identifiable person, in conformity with the General Data Protection Regulation (the GDPR).

This policy explains which Personal Data we use and why (the Privacy Policy). Furthermore, you will read how we store, protect and process this Personal Data.

This Privacy Policy applies to our Website www.seino.ai (the Website), our online application (the App) and the services or products we provide (the Services). We process your Personal Data in accordance with the GDPR and all other relevant legislation and regulations in the field of protection of Personal Data, like Dutch Telecommunications Act (Telecommunicatiewet) regarding the use of cookies (the Relevant Legislation).

1. Purpose

This Privacy Policy explains how SEINō B.V. (“SEINō”) collects, processes, and protects Personal Data in accordance with the General Data Protection Regulation (GDPR) and other applicable laws. Our goal is to ensure transparency, safeguard the privacy of our users, customers, partners, and employees, and comply with all legal obligations.

Processing of Personal Data

This Policy applies to:

Visitors of our website www.seino.ai (the “Website”),
Users of our online application (the “App”), and
Clients and partners who use SEINō’s products and services (the “Services”).

It covers all Personal Data processed by SEINō in connection with these activities.

3. Roles and Responsibilities

Controller: SEINō B.V. is the data controller for all Personal Data processed under this Policy.
Data Protection Officer (DPO): SEINō has appointed a DPO who oversees compliance with GDPR and serves as the primary contact for privacy-related matters.
Contact: See Section 11.

4. Legal Basis for Processing

SEINō processes Personal Data only when a valid legal basis exists, including:

Performance of a contract (e.g., providing Services, handling payments),
Legal obligation (e.g., tax or accounting requirements),
Legitimate interests (e.g., ensuring platform security, improving Services),
Consent (e.g., marketing communications, cookies),
Vital interests or public interest, where applicable.

5. Categories of Personal Data

We may process the following categories of Personal Data:

Contact Data: name, company name, email address, phone number, address, IP address, Chamber of Commerce number, VAT number.
Payment Data: billing details, payment history, financial administration records.
Usage Data: login details, system access logs, and technical information required for security monitoring and performance analysis.
Cookies and Tracking Data: information collected through cookies and similar technologies (see Section 9).

6. Purposes of Processing

Personal Data is used for the following purposes:

To provide, operate, and maintain the Website, App, and Services.
To deliver contractual obligations (e.g., invoicing, support).
To ensure platform security, integrity, and fraud prevention.
To communicate with clients and users.
To comply with legal and regulatory requirements.
To improve and develop SEINō’s Services.

Processors: SEINō engages trusted third-party service providers (e.g., cloud hosting, authentication, payment processing). Each processor acts under a Data Processing Agreement (DPA) that ensures GDPR compliance.
Authorities: Personal Data may be disclosed to public authorities when legally required.
Transfers: SEINō stores Personal Data primarily within the European Union. Data transfers outside the EU only occur where adequate safeguards (e.g., Standard Contractual Clauses) are in place.

8. Data Security

SEINō implements appropriate technical and organizational measures to protect Personal Data, including:

Encryption of data in transit and at rest.
Secure network connections (TLS/SSL).
Strict role-based access controls and multi-factor authentication.
Regular patching, monitoring, and security testing of systems.

9. Cookies

SEINō uses cookies to:

Improve Website performance and user experience.
Ensure secure access to Services.
Analyze and resolve errors.

Users can disable or delete cookies in their browser settings. Please note that some functions of the Website may not work properly if cookies are disabled.

10. Data Retention

SEINō retains Personal Data only for as long as necessary for the purposes outlined in this Policy and in compliance with applicable laws. Once data is no longer required, it is securely deleted or anonymized.

11. Your Rights

Under GDPR, you have the right to:

Access your Personal Data.
Request correction or deletion.
Restrict or object to processing.
Receive a copy of your Personal Data (data portability).
Withdraw consent at any time (for consent-based processing).
File a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Requests can be submitted via:
hello@seino.ai
SEINō B.V., Randstad 22-15, 1316 BN Almere, The Netherlands

12. Changes to this Policy

SEINō may update this Privacy Policy to reflect changes in legislation, regulations, or services. Significant updates will be communicated via our Website and App.