For a CRM team working across several labels, a campaign result is only part of the answer. Patrique Benes and his colleagues also need to understand how audiences develop, where valuable customers come from and whether a change in one market is visible across the wider business.
A report assembled across spreadsheets and accounts
EasyToys’ reporting had relied on manual Excel work. The team was bringing together results from separate campaigns, labels and markets, while the data sat across 11 Klaviyo accounts. That made a consistent view hard to maintain and left less time to investigate what the figures meant.
The question was not simply how to produce another dashboard. EasyToys needed a reporting layer that could serve both local CRM managers, who work with their own label’s results, and the central team, which needs to compare performance across the business.